Refund policy

Return

Returning UNINSTALLED Parts will be treated as a standard return and subject to a 15% restocking fee. You must also select to either replace or exchange within 30 days of purchase. Please note that the customer is responsible for the cost of return shipping. 

Core Charge / Deposit Policy

Not all items include a Core Charge or a Core Deposit Policy. Please read item description carefully to see if the item includes one.

Core Charge

There is a core charge which has been included in the price, it means if you DO NOT have or will not send us the original part, we will not refund the core charge. You will be charged at the time of purchase, and will be fully refunded once your old re-build able core is received.

Core Deposit

This item requires an additional refundable amount in addition to the purchase price. We cannot ship your part until the core deposit is paid. We will refund the core deposit back to you once we receive your old re-buildable core.

Cores must be returned within 60 days of the purchase date. Please allow for up to 3 business days for us to process your refund.

Warranty Policy for Turbocharger, Component, and Kit

Each new or remanufactured turbocharger, component, and kit is warranted to be free of manufacturer's defects for 1 year from the date of purchase. All units returned to ShopTurbochargers for warranty consideration must be shipped freight prepaid. Collect shipments will not be accepted. If your warranty is approved, we will refund the cost of return shipping.

New or remanufactured OEM turbocharger, component, and kit sent in for warranty consideration often require us returning the unit back to the original manufacturer for processing. We cannot be held responsible for turnaround times in these instances. The final decision will be made by the manufacturer.

ShopTurbochargers will replace or refund at its discretion. Any ShopTurbocharger brand product that proves defective in material or workmanship under normal installation, use, and service.

Our warranty DOES NOT cover the damage to the turbo caused by unjustifiable Modifications such as high performance, or use in racing sports vehicles.

Our warranty will only cover the product itself; it will not include expenses related to installation labor, third party inspections and testing, damage or failure caused on other parts.

Return & Exchange Policy for Turbocharger, Component, and Kit

Returning UNINSTALLED parts will be treated as a standard return and be subject to a 15% restocking fee. You must also select to either replace or exchange within 30 days of purchase.  Please note that the customer is responsible for the cost of return shipping.

Returning any INSTALLED parts will result in no refund, no exceptions. We will arrange to get you a replacement part if by mistake the wrong part is sent. If you feel the part has failed after installation you must send it back for warranty processing. Please contact us for further information on our warranties.